Auto Ticket Requesting System
AI-Powered Service Desk Automation
Our AI-powered agent automates tasks, speeds up responses, and enhances efficiency for your service desk, seamlessly handling ticket creation, classification, routing, and resolution for happier customers.
How it works
Current System
Users submit requests to human agents, who manually sort and route tickets—slow and error-prone.
AI-Powered System
- Users interact with a smart chatbot.
- The AI searches an FAQ database for instant answers.
- Unresolved issues? The AI auto-creates and routes tickets via API to the right department.
Key Benefits
Workload Reduction & Strategic Focus
Workload Reduction & Strategic Focus
Workload Reduction & Strategic Focus
Reduces service desk workload by 50–70% — frees IT staff for high-value strategic work, with 30–40% faster overall resolutions.
Cost Optimization
Workload Reduction & Strategic Focus
Workload Reduction & Strategic Focus
Automates 60–80% of routine tickets — cuts operational costs and manual IT resources by 30–60%.
Consistency & Experience
Workload Reduction & Strategic Focus
Consistency & Experience
Provides standardized, error-reduced responses and seamless handoffs — boosts employee/user satisfaction with reliable, proactive handling.
Efficiency & Speed
Workload Reduction & Strategic Focus
Consistency & Experience
Delivers 24/7 instant support with 40–70% faster resolutions (minutes vs. hours) — elastic scaling handles demand spikes without added staff.
Case Study
Transforming IT Service Delivery at Trelleborg with Mak-AI Service Desk Agent
Trelleborg’s IT team struggled with high volumes of repetitive Level 1 tickets, leading to bottlenecks and high costs.
Mak-AI deployed an autonomous AI Service Desk agent inside Microsoft Teams, integrated with OTRS. The agent instantly resolves 60–80% of routine requests (password resets, access grants, basic troubleshooting), cutting operational costs and manual IT resources by 30–60%.
Cost Optimization: Automated 60–80% of routine tickets, reducing overall service desk expenses by 30–60%.
